Technical Issues

My computer has frozen or crashed during training. Do I have to complete this stage again?

Unfortunately, yes, because there is no way to start training or a test in the middle of a stage. It may be that you have a slow internet connection or that your computer is suffering from technical problems. The most likely problem is your internet browser. Please make sure you are using the most up to date version of Chrome, Firefox or Safari.

What devices will SMART training work with?

Currently SMART training is supported on Macintosh, Windows and Linux operating systems. Most customers will also find that they can do their SMART training on an iPad and iPhone, but we do not currently support the iOS operating system.

Slow or unstable internet connections

SMART training will work fine even over slow internet connections. However, a stable and fast connection is preferable. An unstable connection may cause problems, because upon disconnection from SMART training you are moved back to the start of the training stage on which you are currently working. Please ensure that your internet connection is stable before you begin your SMART training.

Is my internet browser supported by SMART?

SMART training should work on any internet browser, it is optimized for FireFox, Safari, Chrome, and Internet Explorer 8 and 9. If you are having technical problems we recommend that you use the latest version of Chrome, Safari or Firefox.